From: <Saved by Microsoft Internet Explorer 5>
Subject: Investor's Business Daily: HP Will Direct More U.S. Customers To U.S. Call Centers
Date: Thu, 28 Feb 2008 21:54:27 -0500
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Top 10"=20
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href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D8&amp=
;issue=3D20080228">IBD's=20
            Top 10</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub=20
            title=3D"Internet &amp; Technology"=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D17&am=
p;issue=3D20080228">Internet=20
            &amp; Technology</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub =
title=3D"Feature Story"=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D5&amp=
;issue=3D20080228">Feature=20
            Story</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub =
title=3D"Investor Education"=20
            =
href=3D"http://www.investors.com/editorial/editorialcontent.asp?secid=3D1=
200&amp;issue=3D20080228">Investor=20
            Education</A></P></TD></TR>
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href=3D"http://www.investors.com/editorial/editorialcontent.asp?secid=3D1=
500&amp;issue=3D20080228">Editorials=20
            &amp; Opinion</A></P></TD></TR>
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            <P class=3Dnavtight><A class=3Dleftnavsubsub =
title=3D"Editorial Cartoons"=20
            =
href=3D"http://www.investors.com/editorial/cartoon.asp">Editorial=20
            Cartoons</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub=20
            title=3D"Mutual Funds &amp; Personal Finance"=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D19&am=
p;issue=3D20080228">Mutual=20
            Funds &amp;<BR>Personal Finance</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub=20
            title=3D"Exchange Traded Funds"=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D28&am=
p;issue=3D20080228">Exchange=20
            Traded<BR>Funds</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub title=3DFutures =

            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D30&am=
p;issue=3D20080228">Futures</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub title=3DBonds=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D31&am=
p;issue=3D20080228">Bonds</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub title=3D"Stocks =
By Sector"=20
            href=3D"http://www.investors.com/sectors/">Stocks By=20
        Sector</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub title=3D"Short =
Interest"=20
            =
href=3D"http://www.investors.com/editorial/shortinterest.asp">Short=20
            Interest</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub =
title=3D"Expanded IBD=AE Data"=20
            =
href=3D"http://www.investors.com/editorial/expandedIBD.asp">Expanded=20
            IBD<SPAN class=3Dnavreg>=AE</SPAN> Data</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub=20
            title=3D"Leaders &amp; Success"=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D21&am=
p;issue=3D20080228">Leaders=20
            &amp; Success</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub title=3D"Inside =
Real Estate"=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D27&am=
p;issue=3D20080228">Inside=20
            Real Estate</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub><B>Monday Special:</B></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub=20
            title=3D"Health &amp; Medicine"=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D22&am=
p;issue=3D20080222">Health=20
            &amp; Medicine</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub=20
            title=3D"Managing For Success"=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D24&am=
p;issue=3D20080222">Managing=20
            For Success</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub =
title=3D"Industry Snapshot"=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D23&am=
p;issue=3D20080222">Industry=20
            Snapshot</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub title=3D"IBD=AE =
100"=20
            =
href=3D"http://www.investors.com/editorial/IBDArticles.asp?artsec=3D25&am=
p;issue=3D20080222">IBD<SPAN=20
            class=3Dnavreg>=AE</SPAN> 100</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavsubsub>
            <P class=3Dnavtight><A class=3Dleftnavsubsub title=3D"IBD=AE =
Calendar"=20
            =
href=3D"http://www.investors.com/calendar/default.asp">IBD<SPAN=20
            class=3Dnavreg>=AE</SPAN> Calendar</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor=20
            title=3D"Daily Stock Analysis"=20
            href=3D"http://www.investors.com/dsa/">Daily Stock=20
            Analysis</A>&nbsp;<IMG alt=3DNEW!=20
            =
src=3D"http://www.investors.com/images/staNew20x8.gif"></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor =
title=3D"IBD=AE Indexes"=20
            href=3D"http://www.investors.com/indicesibd.asp">IBD<SPAN=20
            class=3Dnavreg>=AE</SPAN> Indexes</A></TD></TR>
        <TR>
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Center</A></TD></TR>
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ia=20
            Center</A></TD></TR>
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Center"=20
            =
href=3D"http://www.investors.com/etf/default.asp?tn=3Dleft">ETF=20
            Center</A></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor title=3D"Tech =
Center"=20
            href=3D"http://www.investors.com/tech">Tech =
Center</A></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor=20
            title=3D"IBD=AEextra! Newsletter"=20
            =
href=3D"http://www.investors.com/member/editorialxtra/ibdextra.asp">IBD<S=
PAN=20
            class=3Dnavreg>=AE</SPAN>extra! Newsletter</A></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor =
title=3D"Investing Tools"=20
            =
href=3D"http://www.investors.com/store/toolsmain.asp?tn=3Dleft">Investing=
=20
            Tools</A></TD></TR>
        <TR>
          <TD class=3Dleftnavmajor noWrap><A class=3Dleftnavmajor=20
            title=3D"IBD Stock Lists"=20
            href=3D"http://www.investors.com/ibdStockLists.asp">IBD =
STOCK=20
            LISTS</A> <IMG alt=3D"Subscribers Only"=20
            =
src=3D"http://www.investors.com/images/staBlueKey.gif"></TD></TR>
        <TR>
          <TD class=3Dleftdiv>&nbsp;</TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor =
title=3D"IBD=AE 100"=20
            =
href=3D"http://www.investors.com/member/ibd100/viewibd100.asp">The=20
            IBD<SPAN class=3Dnavreg>=AE</SPAN> 100</A></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor=20
            title=3D"Screen Of The Day"=20
            =
href=3D"http://www.investors.com/member/screen/screenoftheday.asp">Screen=
=20
            Of The Day</A></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor=20
            title=3D"Stocks On The Move"=20
            =
href=3D"http://www.investors.com/member/wtbmf/bigmoney.asp">Stocks On=20
            The Move</A></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor title=3D"CAN =
SLIM Select"=20
            =
href=3D"http://www.investors.com/member/canslimSelect/default.asp">CAN=20
            SLIM<SPAN class=3Dnavreg>=AE</SPAN> Select</A></TD></TR>
        <TR>
          <TD class=3Dleftnavmajor><A class=3Dleftnavmajor title=3D"How =
To Invest"=20
            href=3D"http://www.investors.com/howToInvest.asp">HOW TO=20
        INVEST</A></TD></TR>
        <TR>
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            =
href=3D"http://www.investors.com/financialdictionary">Financial=20
            Dictionary</A></TD></TR>
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            =
href=3D"http://www.investors.com/editorial/editorialcontent.asp?secid=3D1=
100&amp;status=3Darticle&amp;show=3D1">Investor's=20
            Corner</A></TD></TR>
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title=3D"Learning Center"=20
            =
href=3D"http://www.investors.com/learn/default.asp?tn=3Dleft">Learning=20
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        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor=20
            title=3D"What Is CAN SLIM"=20
            href=3D"http://www.investors.com/learn/c.asp">What Is CAN =
SLIM<SPAN=20
            class=3Dnavreg>=AE</SPAN></A></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor =
title=3D"IBD=AE Workshops"=20
            href=3D"http://www.investors.com/seminar/">IBD<SPAN=20
            class=3Dnavreg>=AE</SPAN> Workshops</A></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A class=3Dleftnavminor =
title=3D"IBD=AE Community"=20
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            class=3Dnavreg>=AE</SPAN> Community</A></TD></TR>
        <TR>
          <TD class=3Dleftnavminor>
            <DIV=20
            style=3D"FONT-SIZE: 12px; BACKGROUND: =
url(/images/bacBlueHzDotsDblFine.gif) #dce3ea repeat-x 0% 100%; =
MARGIN-LEFT: 5px; WIDTH: 100px"></DIV></TD></TR>
        <TR>
          <TD class=3Dleftnavminor>
            <P style=3D"MARGIN-LEFT: 5px"><A class=3Dlnavsmall=20
            title=3D"Search the Ask IBD=AE Knowledgebase"=20
            href=3D"http://www.askibd.com/">Search the Ask&nbsp;IBD<SPAN =

            class=3Dnavreg style=3D"VERTICAL-ALIGN: baseline">=AE</SPAN> =

            Knowledgebase</A></P></TD></TR>
        <TR>
          <TD class=3Dleftnavminor><A =
href=3D"http://www.askibd.com/"><IMG=20
            height=3D25 alt=3D"Ask IBD" hspace=3D5=20
            src=3D"http://www.investors.com/images/btnAskibd-2005.gif" =
width=3D104=20
            vspace=3D10 border=3D0></A></TD></TR>
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          <TD class=3Dleftnavminor>
            <P style=3D"MARGIN-TOP: -3px; MARGIN-LEFT: 5px"><A =
class=3Dlnavsmall=20
            title=3D"Self Service for IBD Print"=20
            href=3D"http://www.ibdsubscriber.com/">Self Service for =
IBD<SPAN=20
            class=3Dnavreg style=3D"VERTICAL-ALIGN: baseline">=AE</SPAN> =

            Print</A></P><BR></TD></TR>
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none">&nbsp;</TD></TR>
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Store"=20
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href=3D"http://www.investors.com/ibdstore/default.asp?tn=3Dleft">IBD<SPAN=
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            class=3Dnavreg>=AE</SPAN> Store</A></P>
            <P class=3Dnavtightalt><A class=3Dleftnavplain =
title=3D"Contact IBD=AE"=20
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            Program</A></P>
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Opportunities</A></P>
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            href=3D"http://www.investors.com/calendar/">IBD<SPAN=20
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            Mobile</A></P>
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            title=3D"Rates and Calculators"=20
            href=3D"http://www.bankrate.com/ibd">Rates=20
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            title=3D"IBD=AE Retail Locations"=20
            href=3D"http://www.ibdretail.com/">IBD<SPAN =
class=3Dnavreg>=AE</SPAN>=20
            Retail<BR>Locations</A></P>
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      <H3><FONT size=3D3>HP Will Direct More U.S. Customers To U.S. Call =

      Centers</FONT></H3>
      <DIV class=3Dbigaddiv>
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      <P class=3Dbyline>BY BRIAN WOMACK</P>
      <P class=3Dibd>INVESTOR'S BUSINESS DAILY</P>
      <P><FONT size=3D1>Posted 2/28/2008</FONT></P>
      <P><B>Hewlett-Packard</B> (<A=20
      href=3D"javascript:jsfOpenPowerTool('J3S4U5',1,0)">HPQ</A>) on =
Thursday will=20
      buck the off-shoring trend when it announces it is opening eight =
new call=20
      centers to make it more likely that U.S. customers will talk with =
a North=20
      American agent.</P>
      <P>With explosive growth in computer sales fueling demand, HP is =
shifting=20
      its tack to serving customers with call agents more likely to be=20
      comfortable with callers' language and culture. </P>
      <P>Half of the new centers will be in the U.S. or Canada, =
increasing the=20
      chance that HP's North American customers will chat with North =
American=20
      agents and not someone from a call center in India or elsewhere =
who has=20
      learned English as a second language, HP executives say. </P>
      <P>HP, however, isn't totally rejecting off-shoring. Two of the =
call=20
      centers are in the Philippines, and they will handle some calls =
from U.S.=20
      customers. </P>
      <P>The two other new call centers are in Mexico and Argentina and =
will=20
      serve Spanish speakers.</P>
      <P>"We kind of tipped the scale a little bit," said Tara Bunch, =
vice=20
      president for consumer customer operations at HP. "We wanted to =
rebalance=20
      that mix. We have a very large set of customers. We want to make =
sure that=20
      we have call centers all over the world to match the needs of =
those=20
      customers."</P>
      <P>This is part of a push by HP to spend hundreds of millions of =
dollars=20
      to beef up tech support, which has received some low marks in =
surveys,=20
      Bunch concedes. She says HP is hiking its number of call center =
agents by=20
      30%. It is also giving the agents better training and improving =
the=20
      technology they can access to help customers. </P>
      <P>Boosting support services is a way HP can extend its worldwide=20
      leadership in PC and printer sales, analysts say. But its new tack =
is=20
      another sign that the big offshoring push =97 locating operations =
in India=20
      and other lower-cost non-U.S. areas =97 hasn't always been a =
roaring=20
      success.</P>
      <P>"In (India) it was cheap to pay these guys," said Roger Kay, an =
analyst=20
      at Endpoint Technologies. "People do respond to someone they =
identify as=20
      local. They feel better about the company if they have (local=20
      support)."</P>
      <P><B>Dell Also Made Changes</B></P>
      <P>Kay points out that HP rival <B>Dell</B> (<A=20
      href=3D"javascript:jsfOpenPowerTool('F3H4P5Q6',1,0)">DELL</A>) has =
moved its=20
      tech support for business users entirely back to North America =
from India.=20
      And Dell now routes many calls from U.S. consumers back to North=20
      America.</P>
      <P>The CFI Group, which provides research and consulting on =
customer=20
      satisfaction, says offshore call centers score poorly when =
compared with=20
      localized call centers. A study last year said consumers whose =
calls are=20
      routed overseas are almost twice as likely to quit buying goods =
from that=20
      company than they are from companies with local call center=20
operations.</P>
      <P>"In some cases the cheapest customer you're ever going to get =
is the=20
      one you're going to retain," said Rob Enderle, an Enderle Group =
analyst.=20
      "The most expensive customer . . . is the one you have to =
recapture."</P>
      <P>HP wouldn't say how many call center agents it has in North =
America and=20
      in offshore centers.</P>
      <P>Many U.S. companies in the past decade or so have located their =
call=20
      centers in India, where they can hire highly educated, tech-savvy =
workers=20
      at a fraction of what it would cost to hire U.S. workers. But =
Indian call=20
      center agents, though well-versed in English, can have accents =
that make=20
      it difficult for U.S. customers to understand exactly what is =
being said.=20
      And there are other nuanced cultural differences that can also =
hinder the=20
      communication process.</P>
      <P>The new U.S. call centers will be in Alabama and Missouri (HP =
wouldn't=20
      identify the cities) and in Beaverton, Ore. The Oregon site will =
employ=20
      some 500 people.</P>
      <P>The customer support move doesn't target the U.S. alone. HP =
wants its=20
      customers worldwide to deal with local support agents as often as=20
      possible.</P>
      <P><B>CEO Threw Down Gauntlet</B></P>
      <P>HP's Bunch notes, for example, that Spanish speakers in Mexico =
have a=20
      much different Spanish than those in Spain. </P>
      <P>Analysts say stronger call center support can help the company=20
      distinguish itself in the increasingly commoditized computer =
market.</P>
      <P>Bunch says HP Chief Executive Mark Hurd has a goal of improving =

      customer service. </P>
      <P>Under Hurd, the company took the top spot in global PC sales =
away from=20
      Dell. Analysts credit more-attractive PC designs and better =
marketing for=20
      some of the success. Better customer service could help as well. =
</P>
      <P>"Mark has really led the charge . . . and threw down the =
gauntlet,"=20
      Bunch said. "He said, 'Let's lead in the space.' We see this as a =
huge=20
      opportunity."</P>
      <P>A PC Magazine survey late last year said home users found HP's =
call=20
      centers below average. It fared better with printers.</P>
      <P>Bunch said HP's customer service is "in the pack," but that =
each year=20
      customers seem a "little more dissatisfied than the year =
before."</P>
      <P>That slippage, she says, can hurt HP's competitive standing in =
the long=20
      term.</P>
      <P>"Customer service is popping up as a pretty significant =
differentiator=20
      in their minds," she said. "It's a reason to buy the brand over =
and over=20
      again."</P>
      <P>HP says the new technology that call center agents can tap =
should help=20
      them get the information they need more quickly.</P>
      <P>The company's new training aims to make agents better prepared =
to=20
      tackle difficult calls. HP is giving some new agents training in =
more=20
      real-life situations, with simulations and role-plays. More than =
1,000=20
      have taken the training.</P>
      <P>"It's very hands-on," said Bunch.</P></FONT><INPUT =
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ogwindowprops =3D "top=3D45,left=3D45" + ",width=3D" + intWidth3 + =
",height=3D" + intHeight3 + =
",directories=3D0,status=3D1,location=3D0,toolbar=3D0,scrollbars=3D1,resi=
zable=3D1,menubar=3D0,copyhistory=3D0,alwaysRaised=3D0";
cswindowprops =3D "top=3D35,left=3D35" + ",width=3D" + intWidth2 + =
",height=3D" + intHeight2 + =
",directories=3D0,status=3D1,location=3D0,toolbar=3D0,scrollbars=3D1,resi=
zable=3D1,menubar=3D1,copyhistory=3D0,alwaysRaised=3D0";
advscrwindowprops =3D "top=3D35,left=3D35,width=3D620,height=3D" + =
intHeight2 + =
",directories=3D0,status=3D1,location=3D0,toolbar=3D0,scrollbars=3D1,resi=
zable=3D1,menubar=3D1,copyhistory=3D0,alwaysRaised=3D0";
ibdwindowprops =3D "top=3D25,left=3D25" + ",width=3D" + intWidthPVC + =
",height=3D" + intHeight + =
",directories=3D0,status=3D1,location=3D0,toolbar=3D0,scrollbars=3D1,resi=
zable=3D1,menubar=3D0,copyhistory=3D0,alwaysRaised=3D0";
ibdwwindowprops =3D "top=3D20,left=3D20" + ",width=3D" + intWidthSm + =
",height=3D" + intHeight + =
",directories=3D0,status=3D1,location=3D0,toolbar=3D0,scrollbars=3D0,resi=
zable=3D0,menubar=3D0,copyhistory=3D0,alwaysRaised=3D0";
cupwindowprops =3D "top=3D0,left=3D25" + ",width=3D" + intWidth + =
",height=3D" + (intHeight-25) + =
",directories=3D0,status=3D1,location=3D0,toolbar=3D0,scrollbars=3D1,resi=
zable=3D1,menubar=3D1,copyhistory=3D0,alwaysRaised=3D0";

// open an option chart
function showChartDGG(Symbol)
{
	jsfPopupControl(Symbol, 10);
}
// option chart variables
var optChartOpened =3D 0;		// 0 if chart popup not opened, 1 after =
opening
							// used by showChartDGG, jsfRelocate to prevent
							// re-opening of chart window
var optGraphPopup;			// stores Option Graph popup
// added 11/14/02 by LW to make sure all option quotes open in main =
window.
var optTargetWindow;
if(window.name =3D=3D "winOptWatchList")
	optTargetWindow =3D window.opener;
else
	optTargetWindow =3D window;

var fndChartOpened =3D 0;		// initializes fund chart flag
var fndGraphPopup;			// handle to fund chart popup window
var dgoChartOpened =3D 0;
var dgoGraphPopup;
var dgiChartOpened =3D 0;
var dgiGraphPopup;
var pvcChartOpened =3D 0;
var pvcGraphPopup;

var arrGraphPopup =3D new Array();
					// array of initializes fund chart flags and handles to fund chart =
popup window
					// =3D 0 - pvc
					// =3D 1 - dgx
					// =3D 2 - pvc (weekly)
arrGraphPopup[0,0] =3D 0;
arrGraphPopup[1,0] =3D 0;
arrGraphPopup[2,0] =3D 0;

//Stock Checkup access code value
var sSCACCESSCODE =3D "";

var sChartsDailyWeeklyFlag =3D "false"; //to defined when the user =
select IBD Charts D & W
//*** GT 06/19/03 start
var bSurveyFlag =3D false; // defined the survey status for Stock Check =
UP
//*** GT 06/19/03 end

//04/03/03 GT Check for PremiumAcees
function jsfCheckPremiumAccess(sChart)
{
	sPremiumAccess =3D "";
	if(sPremiumAccess.toLowerCase().indexOf("dgx") > -1)
	{	return 22;	}
	else
		if(sPremiumAccess.toLowerCase().indexOf("pvc") > -1)
		{	return 2;	}
		else
		{	return sChart;	}
}

function jsfPopupControl(strTicker,strCharts)
{
////////////////////////////////////////////////////////
//	strTicker	ticker symbol to be displayed in graph
//	strCharts	type of window to open:
//		#	Window Type
//		1	Stock Checkup
//		2	IBD Charts (Daily)
//		3	Fund Graph
//		4	Fund Center Profile
//		5	Fund Center Performance
//		6	Fund Center Eholdings
//		7	Quotes
//		8	Fund Center Advanced Screen
//		9	Fund Comparison Graph
//		10	Option Graph
//		11	Custom Screens Default
//		12	Industry Group Graph
//		13  IBD Charts (Weekly)
//		22	DGO Graphs Default
//		23	Smartlink Graphs (dgo or pvc)
//		29  Stock Comparison Chart
//		222 New	Stock Graphs window
//////////////////////////////////////////////////////////

	browserPlatform =3D navigator.platform
	browserName =3D navigator.appName;
	browserVer =3D parseInt(navigator.appVersion);
	if ( browserPlatform.toLowerCase().indexOf('mac') < 0 )
	  {
	  strTicker =3D strTicker.replace(/ /gi, "");
	  }
	var isNS =3D 0;
	if ( browserName =3D=3D "Netscape" || browserName =3D=3D "Mozilla" )
		isNS=3D1;

	if (window.name =3D=3D "" || window.name =3D=3D null)
		window.name =3D "winMain"
	strTicker =3D escape(strTicker);

	//04/03/03 GT Check for PremiumAcees
	sLoginFlag =3D "";
	if(sLoginFlag =3D=3D "1" && sChartsDailyWeeklyFlag =3D=3D "false" && =
strCharts =3D=3D 2)
	{	strCharts =3D jsfCheckPremiumAccess(strCharts);	}

///////////////////////////////////////////////
// Stock Checkup - strCharts =3D 1
///////////////////////////////////////////////
	if (strCharts=3D=3D1)
	{
		strUrl=3D"http://www.investors.com/member/checkup/checkUp.asp?t=3D" + =
strTicker + "&ss=3DYES";
		//*** GT 06/19/03 start
		strUrl =3D strUrl + "&survey=3D" + bSurveyFlag.toString();
		strUrl =3D strUrl + "&ac=3D" + sSCACCESSCODE;
		//*** GT 06/19/03 end
		popup=3Dwindow.open(strUrl,'CheckUpN',cupwindowprops);popup.focus();
	}
///////////////////////////////////////////////
// IBD Charts (Daily) - strCharts =3D 2
///////////////////////////////////////////////
	else if (strCharts=3D=3D2 || strCharts=3D=3D23 || strCharts=3D=3D25)
	{
		switch(strCharts)
		{
		case "23":
			sType =3D "ift";
			break;
		case "25":
			sType =3D "tru";
			break;
		default:
			sType =3D "pvc";
		}

		if (strTicker =3D=3D "")
		{
			strTicker=3D'0S%26P5'
		}
	// start new code to prevent redraw after 1st chart
	/*04/03/03 GT	if(pvcGraphPopup)
		{
			if(pvcGraphPopup.name =3D=3D "dgoGraphsN")
				pvcChartOpened =3D 0;
		}
	*/
		if (pvcChartOpened =3D=3D 0)
		{
			if (opener)
		    {
				if (opener.open && !opener.closed)
				{
					//alert(opener.open +"&&"+ opener.closed)
					//alert(opener.defaultStatus)

					if (opener.window.name =3D=3D "ibddailyN") {
						pvcChartOpened =3D 1;
						pvcGraphPopup =3D window.opener.window;
					}
	    		} else {
					pvcChartOpened=3D1;
					strTicker =3D strTicker.replace("%2526","%26");
					var =
surl=3D"http://www.investors.com/member/dgoGraphs/dgoGraphs.asp?cht=3D" =
+ sType + "&chtdaily=3D" +sChartsDailyWeeklyFlag+ =
"&ibdMode=3DDaily&t=3D" + strTicker;	// *** TEST
					pvcGraphPopup=3Dwindow.open(surl,'ibddailyN',ibdwindowprops);
					pvcGraphPopup.focus();
					return;
				}
			}
			else {
					pvcChartOpened=3D1;
					strTicker =3D strTicker.replace("%2526","%26");
					var =
surl=3D"http://www.investors.com/member/dgoGraphs/dgoGraphs.asp?cht=3D" =
+ sType + "&chtdaily=3D" +sChartsDailyWeeklyFlag+ =
"&ibdMode=3DDaily&t=3D" + strTicker;	// *** TEST
					pvcGraphPopup=3Dwindow.open(surl,'ibddailyN',ibdwindowprops);
					pvcGraphPopup.focus();
					return;
				}
		}
		// if chart window has been opened and currently exists, then change =
variables in OCX directly this prevents the window flashing as it =
reloads
		if(true)
		{
			if (pvcGraphPopup && pvcGraphPopup.open && !pvcGraphPopup.closed)
			{
				// only use this window if it was originally
				var currentUrl =3D pvcGraphPopup.window.location.toString();
				if (currentUrl.search(/cht=3Dpvc/i) !=3D -1 || =
currentUrl.search(/cht=3Dift/i) !=3D -1)
				{
					strTicker =3D unescape(strTicker);				// decode string
					strTicker =3D strTicker.replace(/%26/gi, "&");	// decode =
double-escaped string
					pvcGraphPopup.focus();
					if(pvcGraphPopup.document.getElementById('htmTickerIFT'))
					{
						pvcGraphPopup.document.dgf1.htmTickerIFT.style.background =3D =
"red";
						pvcGraphPopup.document.dgf1.htmTickerIFT.value =3D strTicker;
						pvcGraphPopup.Graph_onclick();
						pvcGraphPopup.document.dgf1.htmTickerIFT.style.background =3D =
"white";
					}
					else
					{
						pvcGraphPopup.document.dgf1.htmTicker.style.background =3D "red";
						pvcGraphPopup.document.dgf1.htmTicker.value =3D strTicker;
						if(pvcGraphPopup.Graph_onclick)
						{	pvcGraphPopup.Graph_onclick();	}
						else
						{
								if(isNS=3D=3D0)
								{
									pvcGraphPopup.document.dgf1.plotwon1.grTyp =3D =
pvcGraphPopup.document.dgf1.GrType.value;
									pvcGraphPopup.document.dgf1.plotwon1.GrID =3D sType;
									pvcGraphPopup.document.dgf1.DPFMngr1.Symbol =3D strTicker;
									pvcGraphPopup.document.dgf1.plotwon1.sym =3D strTicker;
								}
								else
								{
									pvcGraphPopup.plotwon1.grTyp =3D =
pvcGraphPopup.document.dgf1.GrType.value;
									pvcGraphPopup.plotwon1.GrID =3D sType;
									pvcGraphPopup.DPFMngr1.Symbol =3D strTicker;
									pvcGraphPopup.plotwon1.sym =3D strTicker;
								}
						}
						pvcGraphPopup.document.dgf1.htmTicker.style.background =3D =
"white";
					}
				}
				else
				{
					strTicker =3D strTicker.replace("%2526","%26");
					var =
surl=3D"http://www.investors.com/member/dgoGraphs/dgoGraphs.asp?cht=3D" =
+ sType + "&chtdaily=3D" +sChartsDailyWeeklyFlag+ =
"&ibdMode=3DDaily&t=3D" + strTicker;	// *** TEST
					pvcGraphPopup=3Dwindow.open(surl,'ibddailyN',ibdwindowprops);
					pvcGraphPopup.focus();
				}
			}
			else
			{
				strTicker =3D strTicker.replace("%2526","%26");
				var =
surl=3D"http://www.investors.com/member/dgoGraphs/dgoGraphs.asp?cht=3D" =
+ sType + "&chtdaily=3D" +sChartsDailyWeeklyFlag+ =
"&ibdMode=3DDaily&t=3D" + strTicker;
				pvcGraphPopup=3Dwindow.open(surl,'ibddailyN',ibdwindowprops);
				pvcGraphPopup.focus();
			}
		}
		else
		{
			strTicker =3D strTicker.replace("%2526","%26");
			var =
surl=3D"http://www.investors.com/member/dgoGraphs/dgoGraphs.asp?cht=3D" =
+ sType + "&chtdaily=3D" +sChartsDailyWeeklyFlag+ =
"&ibdMode=3DDaily&t=3D" + strTicker;
			pvcGraphPopup=3Dwindow.open(surl,'ibddailyN',ibdwindowprops);
			pvcGraphPopup.focus();
		}

		if(sChartsDailyWeeklyFlag =3D=3D "true" && window.name !=3D =
"ibddailyN" && window.name !=3D "ibdweeklyN")
		{	sChartsDailyWeeklyFlag =3D "false";	}
	// end new code to prevent redraw
	}
///////////////////////////////////////////////
// IBD Charts (weekly) - strCharts =3D 13
///////////////////////////////////////////////
	else if (strCharts=3D=3D13 || strCharts=3D=3D24 || strCharts=3D=3D26)
	{
		switch(strCharts)
		{
		case "24":
			sType =3D "ift";
			break;
		case "26":
			sType =3D "tru";
			break;
		default:
			sType =3D "pvc";
		}

		if (strTicker =3D=3D "")
		{
			strTicker=3D'0S%26P5'
		}
		if (pvcChartOpened =3D=3D 0)
		{
		    if (window.opener && window.opener.open && !window.opener.closed) =
{
				if (window.opener.window.name =3D=3D "ibdweeklyN") {
					pvcChartOpened =3D 1;
					pvcGraphPopup =3D window.opener.window;
				}
	    	} else {
				pvcChartOpened=3D1;
				strTicker =3D strTicker.replace("%2526","%26");
				var =
surl=3D"http://www.investors.com/member/dgoGraphs/dgoGraphs.asp?cht=3D" =
+ sType +"&chtdaily=3D" +sChartsDailyWeeklyFlag+ =
"&ibdMode=3DWeekly&t=3D" + strTicker;	// *** TEST
				pvcGraphPopup=3Dwindow.open(surl,'ibdweeklyN',ibdwwindowprops);
				pvcGraphPopup.focus();
				return;
			}
		}
		// if chart window has been opened and currently exists, then change =
variables in OCX directly this prevents the window flashing as it =
reloads
		if(true) {
			if (pvcGraphPopup && pvcGraphPopup.open && !pvcGraphPopup.closed)
			{
				// only use this window if it was originally
				var currentUrl =3D pvcGraphPopup.window.location.toString();

				if (currentUrl.search(/cht=3Dpvc/i) !=3D -1 || =
currentUrl.search(/cht=3Dift/i) !=3D -1)
				{
					if(pvcGraphPopup.document.getElementById('htmTickerIFT'))
					{
						strTicker =3D unescape(strTicker);				// decode string
						strTicker =3D strTicker.replace(/%26/gi, "&");	// decude =
double-escaped string
						pvcGraphPopup.focus();
						pvcGraphPopup.document.dgf1.htmTickerIFT.style.background =3D =
"red";
						pvcGraphPopup.document.dgf1.htmTickerIFT.value =3D strTicker;
						pvcGraphPopup.Graph_onclick();
						pvcGraphPopup.document.dgf1.htmTickerIFT.style.background =3D =
"white";
					}
					else
					{
						strTicker =3D unescape(strTicker);				// decode string
						strTicker =3D strTicker.replace(/%26/gi, "&");	// decude =
double-escaped string
						pvcGraphPopup.focus();
						pvcGraphPopup.document.dgf1.htmTicker.style.background =3D "red";
						pvcGraphPopup.document.dgf1.htmTicker.value =3D strTicker;
						if(pvcGraphPopup.Graph_onclick)
						{	pvcGraphPopup.Graph_onclick();	}
						else
						{
								if(isNS=3D=3D0)
								{
									pvcGraphPopup.document.dgf1.plotwon1.grTyp =3D =
pvcGraphPopup.document.dgf1.GrType.value;
									pvcGraphPopup.document.dgf1.plotwon1.GrID =3D sType;
									pvcGraphPopup.document.dgf1.DPFMngr1.Symbol =3D strTicker;
									pvcGraphPopup.document.dgf1.plotwon1.sym =3D strTicker;
								}
								else
								{
									pvcGraphPopup.plotwon1.grTyp =3D =
pvcGraphPopup.document.dgf1.GrType.value;
									pvcGraphPopup.plotwon1.GrID =3D sType;
									pvcGraphPopup.DPFMngr1.Symbol =3D strTicker;
									pvcGraphPopup.plotwon1.sym =3D strTicker;
								}
						}
						pvcGraphPopup.document.dgf1.htmTicker.style.background =3D =
"white";
					}
				}
				else
				{
					strTicker =3D strTicker.replace("%2526","%26");
					var =
surl=3D"http://www.investors.com/member/dgoGraphs/dgoGraphs.asp?cht=3D" =
+ sType +"&chtdaily=3D" +sChartsDailyWeeklyFlag+ =
"&ibdMode=3DWeekly&t=3D" + strTicker;	// *** TEST
					pvcGraphPopup=3Dwindow.open(surl,'ibdweeklyN',ibdwwindowprops);
					pvcGraphPopup.focus();
				}
			}
			else
			{
				strTicker =3D strTicker.replace("%2526","%26");
				var =
surl=3D"http://www.investors.com/member/dgoGraphs/dgoGraphs.asp?cht=3D" =
+ sType +"&chtdaily=3D" +sChartsDailyWeeklyFlag+ =
"&ibdMode=3DWeekly&t=3D" + strTicker;
				pvcGraphPopup=3Dwindow.open(surl,'ibdweeklyN',ibdwwindowprops